This was my first time at Summer NAMM, which is not nearly as big as the show in Anaheim...but it was still pretty big and very cool.As you can see from my pictures, the exhibits spanned from drum companies (my specialty lol), to guitars, to violins, to computer gear. Tons of instruments and audio gear all under the same roof...what's not to love about that?!Today's breakfast session featured Joe Lamond (NAMM CEO) and Chip Averwater (Chairman of Amro Music). Amro Music is one of the largest music retailers in the U.S. so it was quite interesting to hear how he grew his business, utilized new technology, and attracted customers.
Here's a few of my favorite points from the session:- "It's not wether we can do it, it's wether we can do it best" = the winner takes all and second place gets nothing. Perform better than your competitors.- "Planning is simple. Execution is the challenge". Knowing how to do something isn't hard...iputting it to the test will proove wether or not it can be called a success.- "Complaints are opportunities to create loyal customers". This is a great piece of advice, and it is definitely true! Think of how many times you have been upset by a company that has a crappy return policy or warranty...you are MUCH more likely to go back to a company who gives you a full refund or replacement item...right?!- "Good management is an attitude, not a technique". I worked under some pretty terrible managers in my first couple of jobs. It was easy to tell what person was in it for the money, or who really cared about the employees or the customers, etc. Attitude is EVERYTHING!
Day 2 is tomorrow - excited for another great day in gear heaven!
Here's a few of my favorite points from the session:- "It's not wether we can do it, it's wether we can do it best" = the winner takes all and second place gets nothing. Perform better than your competitors.- "Planning is simple. Execution is the challenge". Knowing how to do something isn't hard...iputting it to the test will proove wether or not it can be called a success.- "Complaints are opportunities to create loyal customers". This is a great piece of advice, and it is definitely true! Think of how many times you have been upset by a company that has a crappy return policy or warranty...you are MUCH more likely to go back to a company who gives you a full refund or replacement item...right?!- "Good management is an attitude, not a technique". I worked under some pretty terrible managers in my first couple of jobs. It was easy to tell what person was in it for the money, or who really cared about the employees or the customers, etc. Attitude is EVERYTHING!
Day 2 is tomorrow - excited for another great day in gear heaven!
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